Resume

Leading UX research & usability testing initiatives to understand consumer needs and validate data-driven product requirements.

Building and maintaining a design system library in Figma and documenting component usage & design process guidelines.

Restructured application and hiring workflows to better match applicants with jobs & deter ineligible applications, enabling hiring managers to process applications and respond to applicants faster.

Streamlined workflows by integrating procurement, supply chain, logistics, and product inventory data, reducing task switching & improving efficiency.

Mentoring junior designers and collaborating with product, engineering, and legal teams to ensure design consistency across tools & alignment with key performance metrics.

Owned design strategy for an integrated marketing & support site, increasing product discovery, customer enrollments, & product trials.

Led a distributed team of designers & global development scrum teams, managing multiple end-to-end product lifecycles.

Facilitated design thinking workshops and design sprints with user sand cross-functional stakeholders to understand user insights & define product roadmaps.

Measured product experience & customer success through A/B tests, click tracking, and analytics, delivering presentations to leadership to align design initiatives with business goals.

Contributed designs, components, templates, & documentation to the open source PatternFly Design System.

Implemented a new user account system, closing security loopholes and simplifying onboarding & account management.

Developed a troubleshooting tool, enabling customers to self-resolve product issues and reducing support case volume by 7%.

Generated design requirements based on task analysis, heuristic evaluations, ergonomics, and observational studies.

Validated 3D models with EMS providers and ambulance manufacturers.

Published design requirements for an improved ambulance patient compartment in the Federal Standard for Automotive Ambulances.

Developed and tested rapid prototypes of a self-service fingerprint scanner without text instructions.

Addressed human factors issues in airport security, improving procedures and equipment.

Developed cognitive models and tested conversational tasks for social humanoid robots, contributing to advancements in robotics research.